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Cox Internet Reviews

Cox is now Spectrum. Your service, pricing and account remain the same.
See Spectrum plans and availability

This page provides comprehensive Cox Internet reviews, offering detailed ratings and insights based on genuine customer feedback across different connection types.

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Connection

Rating – Overall

Rating – Speed

Rating – Affordability

# of Reviews

Fiber

Fiber: 3.41 of 5 stars
Fiber Speed: 3.96 of 5 stars
Fiber Affordability: 3.19 of 5 stars

(54)

Cable

Cable: 3.14 of 5 stars
Cable Speed: 3.52 of 5 stars
Cable Affordability: 2.82 of 5 stars

(399)

Cox has 453 reviews and ratings across the United States. Ratings by service type include: Fiber: 3.41, Cable: 3.14.

Cox Reviews by State

The map below provides a state-by-state summary of our reviews, allowing you to easily compare metrics. Simply hover over a state to view its data, and click on a state to see all available providers.

Please note that you may see review counts in states that are greyed out, which can occur when a service provider no longer operates there, has sold operations to another company, or due to discrepancies in FCC data or user-reported provider information.

Customer Reviews for Cox Internet Service

Here are all 453 customer reviews for Cox for you to sort and filter through. You can filter by Fiber and Cable, and by state.

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Customer Reviews

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Cox Cable

3 of 5 stars November 12, 2026

Since cox became spectrum it’s been trash but it’s becoming not worth it as of lately

Plan Pricing: 3 of 5 stars
Internet Speed: 4 of 5 stars
Overall Rating: 3 of 5 stars

Maria R-R

Cox Cable

2 of 5 stars August 21, 2026

Customer service on the phone is inadequate, prices are very high and outages common. So overall value is poor. I got information that COX is now Spectrum- so I'm keeping the bar very low and I will find the time to replace them.

Plan Pricing: 2 of 5 stars
Internet Speed: 2 of 5 stars
Overall Rating: 2 of 5 stars

Jerry S

Cox Cable

2 of 5 stars July 21, 2026

Service is great but outages do occur. Price is 500% of what it should be. Actually more than double the price if there was competition

Plan Pricing: 1 of 5 stars
Internet Speed: 5 of 5 stars
Overall Rating: 2 of 5 stars

A Topeka, KS Customer

Cox Cable

4 of 5 stars June 14, 2026
Plan Pricing: 4 of 5 stars
Internet Speed: 4 of 5 stars
Overall Rating: 4 of 5 stars

K'yvonne W.

Cox Cable

1 of 5 stars June 12, 2026

COX used to be a really good internet provider, but it has declined in all honesty. The price has gone up, but the quality has gone down. I have constant buffering issues or even issues with the internet just turning off, even when there's no outage or scheduled maintenance. It's about ~300 a month, for terrible quality. I'm trying to convince my grandparents to switch but they're a little stubborn. COX has done nothing but get me issues, and my mobile data runs better than the internet provided by COX. I've even considered getting my own modem to use in my room instead of using the bad internet we have now.

Plan Pricing: 2 of 5 stars
Internet Speed: 2 of 5 stars
Overall Rating: 1 of 5 stars

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Biggest Cities with Cox Internet Service

See customer reviews for the biggest cities with Cox Service. If we have no reviews for Cox in that city, it will be listed as N/A.

Los Angeles, CA Reviews
  • Overall: N/A
  • Speed: N/A
  • Affordability: N/A
  • Rating Count: 0
Washington, DC Reviews
  • Overall: N/A
  • Speed: N/A
  • Affordability: N/A
  • Rating Count: 0
Phoenix, AZ Reviews
  • Overall: 3.00 out of 5
  • Speed: 3.70 out of 5
  • Affordability: 2.80 out of 5
  • Rating Count: 20
San Diego, CA Reviews
  • Overall: 2.86 out of 5
  • Speed: 3.00 out of 5
  • Affordability: 2.71 out of 5
  • Rating Count: 7
Las Vegas, NV Reviews
  • Overall: 3.17 out of 5
  • Speed: 3.55 out of 5
  • Affordability: 3.00 out of 5
  • Rating Count: 29
Cleveland, OH Reviews
  • Overall: N/A
  • Speed: N/A
  • Affordability: N/A
  • Rating Count: 0
Virginia Beach, VA Reviews
  • Overall: 3.63 out of 5
  • Speed: 4.25 out of 5
  • Affordability: 2.88 out of 5
  • Rating Count: 8
Providence, RI Reviews
  • Overall: 3.75 out of 5
  • Speed: 3.50 out of 5
  • Affordability: 3.25 out of 5
  • Rating Count: 4
Oklahoma City, OK Reviews
  • Overall: 3.38 out of 5
  • Speed: 4.08 out of 5
  • Affordability: 3.15 out of 5
  • Rating Count: 13
Richmond, VA Reviews
  • Overall: N/A
  • Speed: N/A
  • Affordability: N/A
  • Rating Count: 0
Hartford, CT Reviews
  • Overall: N/A
  • Speed: N/A
  • Affordability: N/A
  • Rating Count: 0
Tucson, AZ Reviews
  • Overall: 3.19 out of 5
  • Speed: 3.38 out of 5
  • Affordability: 2.94 out of 5
  • Rating Count: 16
Tulsa, OK Reviews
  • Overall: 3.80 out of 5
  • Speed: 4.40 out of 5
  • Affordability: 2.60 out of 5
  • Rating Count: 5
New Orleans, LA Reviews
  • Overall: 2.60 out of 5
  • Speed: 2.90 out of 5
  • Affordability: 2.60 out of 5
  • Rating Count: 10
Omaha, NE Reviews
  • Overall: 2.89 out of 5
  • Speed: 3.44 out of 5
  • Affordability: 2.44 out of 5
  • Rating Count: 9