Point Broadband Internet Reviews

I really liked them at first but as someone who puts their internet speeds to the test it's not the best. I personally stream and sometimes it would randomly drop for a split second causing everything to go down. We also were originally paying for the 500 up/down but we were only getting 300 up/down for a while. They actually were not even able to give us the 500 and had to drop our price since they were unable to stop the throttle. This was after several technicians were sent out as well. It also used to go down almost nightly and several times a night but as of the last 6 months it rarely goes down.

When our satellite internet is working, it has been very reliable and fast. It seems like they have to do updates and work on it quite often though, interrupting our internet. They always communicate with us when they have schedule downtime to our internet. It just feels like we pay a high price every month for several interruptions each month.

Point Broadband has been the absolute best provider. The internet is super fast, reliable, and consistent. We have had a few outages in our area but they are quick to get the internet back up and running. The customer service team are very helpful when we run into trouble. They are usually able to fix it right over the phone. If the problem requires an in-person visit, they send someone over within a couple days. The price is great for the quality of the internet and services provided.

Point Broadband is an excellent provider. Speed, prices, customer service and reliability are by far the best internet provider we've ever had. There are rarely outages and they are resolved within minutes when they do happen.

One of the best things is that they always keep us notified of any maintainence planned and updates in the rare case of service interruption. Installation was a breeze, efficient and on time as scheduled. Tech support is the best when dealing with any issue. They listen and I've never felt like they were just running through the flip chart.