Ziply Internet Reviews

While Ziply's pricing is competitive, and their customer service is responsive, I've found their technical expertise lacking. I've used Comcast and CenturyLink in the past - their installs were clean, with the latest equipment, modems placed in central locations, cables tidied. When newer equipment was available I was offered free upgrades. Ziply on the other hand installed the modem-router on the far end of the house away from the places where people use the WiFi. The house was built 50 years ago with solid wood internal doors, with multiple doors between the modem and the main living areas (including the television which runs only over the internet). They installed repeaters which provided no help for the poor reception in the rest of the house. Finally, the connection from the house to the street consisted of a loose cable that was laid on the ground around the perimeter of the house and along the driveway, making for a sloppy appearance and a tripping hazard for years until we convinced them to run it underground. Bottom line - I wouldn't recommend Ziply because of the overall quality of service and am looking into switching providers.

The billing on Ziply Fiber is totally wretched. I pay for getting a paper bill & my bill is due on the 25th of the month. They are not consistent in getting the bill to me by the 15th of the month (i.e., the month of Dec. my paper bill came in on the 23 so there is no way I could get my check payment to them on the 25th). Also, Ziply agreed to a set price for Sept '25 - Feb '26 & the are not honoring the price. They increased it. Further, Ziply is trying to add a $10 fee for me paying by check. And the final insult to injury is they sent me an email telling me the price of my service is going up $5 effective Feb. '26. Any service that tells me how I have to pay/charges me for the payment method will not keep my business. I also will be reporting Ziply Fiber to the WA UTC for their practices. I definitely do NOT recommend Ziply Fiber. I don't give companies access to my credit card to bill at their will as that is ripe for fraud. J. 1/1/26

I am very pleased with our internet service. We have high speeds for downloading and multiple devices on it without interruption.

While I have never had any issues with speed, I find it annoying that you do not receive the lowest/best price unless you ask. It is not a secret what pricing looks like in a given area. Companies should proactively offer competitive prices to retain consumer relationships.

No fiber, was told it was coming soon 4 years ago. No other options available up here.