Ziply Internet Reviews

The service seems to be lacking in speed, which is a problem. Overall, it seems generally reliable. The only alternative is Comcast so Ziply is the lesser of two evils, I guess lol

They are just ok. They were acquired from Frontier (who was terrible) who acquired them from Verizon (who was pretty good). In general the level of customer service in the entire industry of telco service providers is terrible. The prices tend to be rising faster than inflation as well which is not good.

Ziply isn't the worst and it's not the best, but it is the cheaper than the other providers out there. Since we live on the coast there aren't many providers for us to choose from. Ziplyy works pretty good most of the time, however, when the fog rolls in or the rain comes the service gets slowed down or doesn't work at all.

While Ziply's pricing is competitive, and their customer service is responsive, I've found their technical expertise lacking. I've used Comcast and CenturyLink in the past - their installs were clean, with the latest equipment, modems placed in central locations, cables tidied. When newer equipment was available I was offered free upgrades. Ziply on the other hand installed the modem-router on the far end of the house away from the places where people use the WiFi. The house was built 50 years ago with solid wood internal doors, with multiple doors between the modem and the main living areas (including the television which runs only over the internet). They installed repeaters which provided no help for the poor reception in the rest of the house. Finally, the connection from the house to the street consisted of a loose cable that was laid on the ground around the perimeter of the house and along the driveway, making for a sloppy appearance and a tripping hazard for years until we convinced them to run it underground. Bottom line - I wouldn't recommend Ziply because of the overall quality of service and am looking into switching providers.