Which is better, EarthLink or Hawaiian Telcom?

Hawaiian Telcom is better rated and cheaper to start where you can get it, but EarthLink reaches 199 times as many people, so at most addresses EarthLink is the one on offer (and it is faster). They do not serve the same areas, so you will not usually choose between them.

FasterEarthLinkTop speed 5,000 Mbps vs 2,850 Mbps.

Cheaper to startHawaiian TelcomFrom $9.95 a month, vs $39.95.

Better ratedHawaiian Telcom3.8 of 5 from 19 reviews, vs 3.4 from 15.

Available to more peopleEarthLink267.1 million people in 49 states, vs 1.3 million in 1 state.

EarthLink
Price: $39.95 - $149.95 / mo.
Speed: 10 - 5,000 Mbps
Internet Type: Fixed wireless, fiber, and DSL
Rating (Reviews): (15)
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Hawaiian Telcom
Price: $9.95 - $12.95 / mo.
Speed: 10 - 2,850 Mbps
Internet Type: Fiber and DSL
Rating (Reviews): (19)
View Plans

EarthLink vs. Hawaiian Telcom at a glance

Measure	EarthLink	Hawaiian Telcom
Available to	267.1 million people in 49 states	1.3 million people in 1 state
Main technology	Fixed wireless 84%, fiber 43%, DSL 42%	Fiber 96%, DSL 81%
Top download speed filed with the FCC	5,000 Mbps	2,850 Mbps
Fastest plan we list	5,000 Mbps	100 Mbps
Starting price	$39.95 a month	$9.95 a month
Cheapest plan, first 2 years	$959 (100 Mbps plan)	$239 (7 Mbps plan)
Customer rating	3.4 of 5 (15 reviews)	3.8 of 5 (19 reviews)
Rated for speed	2.9 of 5	4.0 of 5
Rated for price	2.9 of 5	3.7 of 5

Coverage and top speeds: FCC filings; plans and prices: our pricing table; ratings: verified customer reviews on ISP Reports. Check your address for what is offered at your home.

Where EarthLink and Hawaiian Telcom are available

EarthLink and Hawaiian Telcom have distinct coverage footprints across the United States. Our interactive map shows exactly where each provider offers service and where they overlap, helping you understand your options.

EarthLink currently offers internet service in 41,582 cities and 2,954 counties across 49 states, reaching approximately 270,850,292 residents. Their service area includes major markets like New York, NY; Los Angeles, CA; and Chicago, IL. By comparison, Hawaiian Telcom serves 1,353,948 residents in 155 cities and 4 counties in 1 state, with a presence in population centers such as Honolulu, HI; Waipahu, HI; and Ewa Beach, HI.

Each provider’s own page has its full coverage map, county by county: EarthLink coverage map and Hawaiian Telcom coverage map.

Availability changes from one street to the next. Check your address to see whether EarthLink, Hawaiian Telcom or both are offered at your home.

EarthLink vs. Hawaiian Telcom Speeds and Technology

EarthLink and Hawaiian Telcom utilize different network technologies to deliver internet service, resulting in varying speed capabilities across their service areas.

In terms of potential speeds across the country, Hawaiian Telcom offers higher overall speeds, with speeds for most covered areas averaging 2,694 Mbps compared to EarthLink’s average speed of 1,526 Mbps.

The availability of each provider’s fastest technology varies significantly by location. EarthLink’s premium Fiber service reaches 42.5% of their coverage area. Meanwhile, Hawaiian Telcom’s top-tier Fiber is available to 94.9% of their footprint. Even within the same technology type, speed offerings can vary based on local infrastructure investments.

EarthLink vs. Hawaiian Telcom Plans and Prices

Below are the current internet plans and pricing details for EarthLink and Hawaiian Telcom, drawn from our independently maintained pricing database. The source and verification date for each provider's plans are noted beneath the table.

Provider representatives can send plan or pricing updates through our contact page; verified changes publish shortly after review.

Most households with 3-5 users need download speeds of at least 100 Mbps for smooth streaming, video conferencing, and everyday internet usage. Larger households or those with heavy users (gamers, 4K streamers, or remote workers) should consider plans with speeds of 300 Mbps or more for optimal performance.

Any prices listed are the base service rates and may not include additional charges such as equipment fees, installation costs, or other service-related expenses. For a comprehensive view of all potential charges, refer to our Fees & Details section below.

EarthLink vs. Hawaiian Telcom Customer Ratings and Reviews

Compare how real customers rate EarthLink and Hawaiian Telcom based on our comprehensive database of verified customer reviews across all service types.

When comparing customer satisfaction, EarthLink earns an overall rating of 3.40 / 5 stars from 15 customer reviews, while Hawaiian Telcom maintains a 3.84 / 5 rating from 19 reviews. Hawaiian Telcom outperforms EarthLink by 0.4 points in overall satisfaction. EarthLink’s best-rated service is their Fiber offering at 3.67 / 5 stars, compared to Hawaiian Telcom’s highest-rated service, Fiber, at 3.84 / 5 stars.

Fees vary by plan and location. The fees shown apply to most plans; check with the provider for costs specific to your plan.

When comparing internet providers, remember that advertised prices rarely tell the complete story. Equipment fees alone can add $10-15 per month to your bill, while installation charges, early termination fees, and data overage penalties can significantly increase your total cost of service. Consider these additional costs alongside monthly rates when determining which provider offers the better value for your specific needs.

EarthLink vs. Hawaiian Telcom Pros and Cons

EarthLink

From 11 written customer reviews on ISP Reports and our plan data.

Pros

• Fast speeds: praised in 4 of 11 written reviews (3 call it slow). "connection speed is awesome, no buffering"
• Good value: praised in 3 of 11 written reviews. "The price is manageable at around $90 per month"

Cons

• Poor customer service: a complaint in 3 of 11 written reviews. "Your customer service sucks"
• Slow uploads: 30 Mbps up on its 300 Mbps plan.
• Data caps on some plans.

Hawaiian Telcom

From 11 written customer reviews on ISP Reports and our plan data.

Pros

• Fast speeds: praised in 8 of 11 written reviews. "The internet speed is satisfactory"
• Good value: praised in 7 of 11 written reviews. "We pay for the highest speeds, but it’s worth it"
• Reliable connection: praised in 6 of 11 written reviews. "rarely do we have any down service time"

Cons

EarthLink vs. Hawaiian Telcom Top Cities

EarthLink serves 41,582 cities while Hawaiian Telcom is available in 155 cities nationwide. The tables below highlight their largest markets and areas where customers can choose between both providers.