10 Best Internet Providers in Springfield, MA

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in Springfield, MA for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

All Providers

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Springfield ratings may vary and are shown below.

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Who is the Best Internet Provider in Springfield, MA?

Whip City Fiber is the best internet provider in Springfield based on Massachusetts customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, Whip City Fiber had the best reviews at the local, state, and national levels versus all available providers in Springfield, making it a solid recommendation among providers with reviews. Unfortunately, Whip City Fiber is an option for 10.30% of the city.

The chart and table below show average customer ratings from customers in Springfield, Massachusetts, and customers throughout the country.

Top Rated Internet Providers in Springfield

Local, State, and National Ratings for all Springfield Internet Providers

Based on 172 reviews from Massachusetts internet customers, Whip City Fiber is the best internet service provider for Springfield residents. Whip City Fiber was rated at an average of 4.67 out of 5 in our report for overall customer satisfaction. Crossroads Fiber wins for second-place in Massachusetts, with 4.00 out of 5 stars and 11.0% coverage in Springfield.

At a national level, based on 5901 national reviews for any of the providers listed above, Crossroads Fiber is rated higher than any other provider, with a rating of 4.00 out of 5.

Who is the Fastest Internet Provider in Springfield?

According to unbiased feedback from real internet customers in the city, they reported being happiest with speeds provided by Whip City Fiber. On the other hand, based on data provided by the internet providers to the FCC, XFINITY from Comcast should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.

Data Reported to FCC by ISPs: Average Maximum Available in Springfield

	ISP / Tech Type	Max Advertised Speed
	XFINITY from Comcast	2,000 Mbps
	GoNetSpeed	1,000 Mbps
	Whip City Fiber	1,000 Mbps
	Crossroads Fiber	1,000 Mbps
	Spectrum	1,000 Mbps
	Verizon	1,000 Mbps
	EarthLink	940 Mbps
	Netafy	150 Mbps
	AT&T	100 Mbps
	T-Mobile Home Internet	100 Mbps
	Viasat	100 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in Springfield

Based on data reported by Springfield ISPs to the FCC, the fastest speeds in the city are available through XFINITY from Comcast. The company offers speeds up to 2,000 Mbps in Springfield. Therefore, the average customer can get up to 1,974 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with Whip City Fiber. This indicates Whip City Fiber reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Springfield?

Massachusetts customers rate Crossroads Fiber as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

Crossroads Fiber received a local rating of 4.00 out of 5, which is lower than the average across all internet providers in the country. Whip City Fiber is rated in second place for affordability by the company’s Springfield customers with an average price rating of 3.75 out of 5.

The chart and graph below show how customers in Springfield, Massachusetts, and the United States rated the affordability of their internet service.

Rated Affordability in Springfield

Springfield Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Springfield below, including the metrics used and how Springfield compares to the rest of Massachusetts and nation.

Springfield ISP Report Card: C

	Metric (hover for details)	Springfield	Massachusetts	USA
	Fiber Availability Percent The percentage of households in Springfield that have a Fiber internet connection available to their home.	27.99%	60.79%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	1,742 Mbps	1,986 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Springfield.	4.4	5.6	6.8

 

Springfield Digital Connectivity Index: 55 / 100

	Metric (hover for details)	Springfield	Massachusetts	USA
	Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	2.5	2.5	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	10%	17%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	92%	95%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	88%	92%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	71%	82%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	71%	83%	76%

Springfield ISP Report Card & Digital Connectivity Index

The ISP Report Card in Springfield is C, which is better than other cities. The local demand for broadband internet connectivity in Springfield is high with a score of 55 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Springfield have done a average job meeting the needs of its residents.

The Springfield ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

88% of Springfield households have an internet connection despite having 99.28% availability. 71% of households have fiber, cable, or DSL, 2% have satellite, 0% are still on dial-up, and 3% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 71% of households have a broadband connection such as fiber, cable or DSL available to their home, 71% subscribe to it. A large amount of Springfield residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Springfield?

How Much Speed does a Springfield Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Springfield is 2.5, which is smaller than the Massachusetts average of 2.5 and smaller than the national average of 2.7. the Springfield area's average household income is $77,731 which is lower than the Massachusetts average of $114,796 and higher than the national average of $90,606. Homes with fewer people living in them and with higher incomes tend to indicate a fairly average device usage pattern.

Springfield also has 16% of its population enrolled in school between the 6th grade and college level, this is lower than the Massachusetts average of 16%. Additionally, 10% of residents work from home, which is lower than the 17% of residents in Massachusetts who work from home. This and other factors you can see above show us that the community of Springfield has a high need for internet connectivity and speeds.

Compared to the rest of the country, Springfield households are more technology-disengaged. 92% of households have some sort of computing device, 76% have desktops or laptops in the home, and 88% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Springfield?

Which Cable Internet Providers are Available in Springfield?

Which DSL Internet Providers are Available in Springfield?

According to the most recently submitted data by internet service providers to the FCC, there are currently no DSL providers available in Springfield, MA.

Which Fixed Wireless and LTE Internet Providers are Available in Springfield?

Which ISP Should You Choose in Springfield?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in Springfield is Whip City Fiber.
• The fastest internet provider should be XFINITY from Comcast. Considering speed for the money and reliability in speeds, Whip City Fiber may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in Springfield is Crossroads Fiber.
• Viasat, T-Mobile Home Internet, and HughesNet has the broadest coverage in Springfield, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does Springfield compare to other cities with a similar population?

To see how Springfield stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Springfield's C ISP Report Card and 55 / 100 Digital Connectivity Index.

Customer Reviews

Customer Reviews for Internet Service Providers in Massachusetts