Astound Broadband Internet Reviews

this is worst compant when it comes to customer service.new customer called me yesterday to confirm my install today betweem 8 and 12 at 11.08 got a call he is on his way.at 12.30 no show i called to find out and was told they wii call me in 30 min NO CALL called back and they lied that the tech could not get in the property.we dont have any gates in our sub division,its 1.30 and they now telling me to wait 30 min for someone to call me.i say good luck with this call back.

Using Astound was a breath of fresh air after the trouble I had with Xfinity when I moved. Astound was easy, responsive, and quick. They came right away and got me online within a few minutes, and at a better price. I've been using Astound Broadband for two years now, my internet has been fast and affordable, and I've never had any issues with outages or making payments.

The internet is unreliable sometimes, especially when windy or poor weather outside. However, overall it is pretty easy to connect. I have had no issues with routers or installation. I have not needed to use customer service yet, so unsure how that aspect is for quality.

When I first signed up for RCN/Astound, I was generally satisfied. I felt that it was easy to set up, the pricing was good for the area, and speed was good. After a few years though, I think the service and quality has gone down. The internet would go down at random times or be so slow we had to use our phones for hotspots. I’m currently in the process of moving and needed to speak to a representative. I was on hold for an hour at a time before I had to hang up to take care of something else. When I finally got a hold of someone it was not very helpful. I’m glad that where I’m moving has more internet options because I’ve become very disappointed with RCN/Astound in the last 1.5 years.