Astound Broadband Internet Reviews

this is worst compant when it comes to customer service.new customer called me yesterday to confirm my install today betweem 8 and 12 at 11.08 got a call he is on his way.at 12.30 no show i called to find out and was told they wii call me in 30 min NO CALL called back and they lied that the tech could not get in the property.we dont have any gates in our sub division,its 1.30 and they now telling me to wait 30 min for someone to call me.i say good luck with this call back.

My internet provider is the best internet provider that is available to me in my area. I can't speak on other areas, but I was thorough in the providers available in mine. I knew what I wanted and I sought it out; the most important things to me were the speed and price. I have a lot of things in my house that require efficient internet speed, and since I live alone, I needed something affordable. When I saw what Astound offered for their pricing, which is below $50, and could provide 5G in my house, and had the best speed ratings in the area? It was a done deal. Not only is my internet speed quick, the installation was as well. It made the whole process easy and very well worth it.

Astound is not my first choice of an internet provider, but we have no choice other than adding satellite internet to our direct tv service. They remain the only gig “in town” so to speak as we could not switch to another provider even if we wanted to.

Additionally, there are no local stores to go to get customer support I’d say, your router failed. You have to drive at least a half hour depending on where you live.

Finally, there seems to be frequent service interruptions. Sometimes, you can go weeks without the service going down, and others, it can feel like it happens at least once per week. If you’re working from home and need reliable internet access, it’s probably best to invest in a mobile hotspot. Preferably with your own wireless company that is not Astound.

There is nothing Astound-ing about this company.

Using Astound was a breath of fresh air after the trouble I had with Xfinity when I moved. Astound was easy, responsive, and quick. They came right away and got me online within a few minutes, and at a better price. I've been using Astound Broadband for two years now, my internet has been fast and affordable, and I've never had any issues with outages or making payments.