Fidium Internet Reviews

Impossible to reach and very difficult to get help - never in real time.

Service is okay. Fidium customer service is abominable. They told me when I signed up that at the year mark, I could call and keep the same pricing - $67.50 per month. I called, they said it was granted, then they proceeded to bill me $87.50 for the next six months. I called every month, until I finally gave up, paid them the $87.50 and then my bill went to $90. I called to terminate their service in per disgust for this company (to Spectrum for better service, $15 lower a month plus streaming of certain channels). They said I would get a sticker in the mail to return their box - that it would arrive in 5 - 7 days. I got their bill - they charged me for THE FULL MONTH, they did not prorate the bill from the stop date. I called twice - one customer service person said it would be prorated, the second said it would not, the supervisor said that it would be. I am STILL waiting to get their return sticker in the mail. DO NOT sign up with this company - they WILL NOT deliver what they promise, then they put you through heck and high water to fix back to what they promised you originally. I am exceptionally glad to be rid of them!!!

First. They lie about the promotional price. They claim $30. But bill you $50. Their internet drops off and on. up to 40 minutes. Tried calling them about the internet dropping. Called 4 times in the same day. First 2 times. Busy signal. 3rd time, Said call connecting. Nothing happened after that. 4th time. Phone just rang and rang and rang. Have had them for 2 or 3 months. Useless internet/Company.