Fidium Internet Reviews

Service is okay. Fidium customer service is abominable. They told me when I signed up that at the year mark, I could call and keep the same pricing - $67.50 per month. I called, they said it was granted, then they proceeded to bill me $87.50 for the next six months. I called every month, until I finally gave up, paid them the $87.50 and then my bill went to $90. I called to terminate their service in per disgust for this company (to Spectrum for better service, $15 lower a month plus streaming of certain channels). They said I would get a sticker in the mail to return their box - that it would arrive in 5 - 7 days. I got their bill - they charged me for THE FULL MONTH, they did not prorate the bill from the stop date. I called twice - one customer service person said it would be prorated, the second said it would not, the supervisor said that it would be. I am STILL waiting to get their return sticker in the mail. DO NOT sign up with this company - they WILL NOT deliver what they promise, then they put you through heck and high water to fix back to what they promised you originally. I am exceptionally glad to be rid of them!!!

First. They lie about the promotional price. They claim $30. But bill you $50. Their internet drops off and on. up to 40 minutes. Tried calling them about the internet dropping. Called 4 times in the same day. First 2 times. Busy signal. 3rd time, Said call connecting. Nothing happened after that. 4th time. Phone just rang and rang and rang. Have had them for 2 or 3 months. Useless internet/Company.

speed sucks

While speeds are ok, they lure you in with the promise of low rates, and jack up the price over time. Getting to actual customer service is difficult. I have lost access to my email multiple times, the last time was for over a week. This is unacceptable. It was nothing I did, but something they did in their backend. No notification, just loss of email access. Have a ticket, but I'll be lucky if they call back within 24 hours. Last time, I had to hound them multiple times, including getting in contact with the state PUC to find someone higher up to speak with. Losing access to your bills and attorney's is not cool. Cannot recommend them and their lackadaisical attitude towards service.