Optimum Internet Reviews

This page provides comprehensive Optimum Internet reviews, offering detailed ratings and insights based on genuine customer feedback across different connection types.

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Connection

Rating – Overall

Rating – Speed

Rating – Affordability

# of Reviews

Fiber

(47)

Cable

(208)

Optimum has 255 reviews and ratings across the United States. Ratings by service type include: Fiber: 3.38, Cable: 2.97.

1-877-518-0365

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Maintained by:Carson WardData & methodology:Wes WardLast updated:{{date_modified_text}}June 30, 2026

Optimum Reviews by State

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Customer Reviews for Optimum Internet Service

Here are all 255 customer reviews for Optimum for you to sort and filter through. You can filter by cable and fiber, and by state.

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Customer Reviews

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A Mount Sinai, NY Customer

Optimum Cable

January 16, 2026

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A Budd Lake, NJ Customer

Optimum Cable

January 15, 2026

I’m happy with optimum now after cutting cable and using their internet only service. Their customer service is questionable and they make you call to do any kind of service upgrade or downgrade. I’m currently on a 2 year deal with them and the price is reasonable. However I feel after my deal is up I’ll have to fight with them to get the prices I want. The internet is very stable and have very few outages. Streaming from you tube tv o it has been smooth and reliable. So their internet is fantastic but their customer service is slightly annoying.

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Lee J.

Optimum Cable

January 07, 2026

I have recently made the switch back from vexus fiber. Because of the better pricing and a new company take over . I use to have them when they were called suddenlink and I would have outages every other day. Since the new ownership has took over I have been happy no service outages unless there was upgrades .

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Keri

Optimum Cable

January 04, 2026

Forget saying that Optimum is the worst internet company to use. Optimum is the worst company, period to use. If you want a company to refuse to cancel service and steal money right out of your account, and then send you over to collections, go with Optimum. If you want to spend hours on the phone with who knows how many customer service representatives who can’t speak English, go with Optimum. If you want to finally get your case escalated to executive customer relations a year after you canceled service, and have executive customer relations give you the middle finger, go with Optimum. Or, you could save yourself all the time, trouble, and aneurysms and just not use Optimum.

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