Optimum Internet Reviews

This page provides comprehensive Optimum Internet reviews, offering detailed ratings and insights based on genuine customer feedback across different connection types.

Jump to: All Optimum Reviews | Optimum Availability

Connection

Rating – Overall

Rating – Speed

Rating – Affordability

# of Reviews

Fiber

(55)

Cable

(223)

Optimum has 279 reviews and ratings across the United States. Ratings by service type include: Fiber: 3.40, Cable: 3.02.

1-855-280-2317

View Plans

Maintained by:Carson WardData & methodology:Wes WardLast updated:October 24, 2026September 24, 2026Do you work for Optimum? Update this listing

Optimum Reviews by State

The map below provides a state-by-state summary of our reviews, allowing you to easily compare metrics. Simply hover over a state to view its data, and click on a state to see all available providers.

Please note that you may see review counts in states that are greyed out, which can occur when a service provider no longer operates there, has sold operations to another company, or due to discrepancies in FCC data or user-reported provider information.

Customer Reviews for Optimum Internet Service

Here are all 279 customer reviews for Optimum for you to sort and filter through. You can filter by Fiber and Cable, and by state.

At ISP Reports, we stand out from competitors by providing full transparency and access to detailed, genuine user reviews. Unlike other websites that display Optimum reviews, we don’t delete negative reviews, or hide review details.

To read more about our reviews process, please click here.

Customer Reviews

Sort By

Filter By

Evelyn O.

Optimum Cable

November 05, 2026

It's not the best in the world and they are way too high.

Plan Pricing:

Internet Speed:

Overall Rating:

ISPReports User

Optimum Cable

September 06, 2026

Plan Pricing:

Internet Speed:

Overall Rating:

ISPReports User

Optimum

August 18, 2026

The service rips people off. been customer for many years,had bad box ,was told to go buy another one .Finally someone came replaced it after many months. Paid for services never didnt get.Company never took charges off.

Plan Pricing:

Internet Speed:

Overall Rating:

A Wanaque, NJ Customer

Optimum Cable

June 06, 2026

Our internet provider does give us consistent service and high speeds. It's Optimum, and I am happy with that aspect of the company. They are also our cable company, and that aspect of the company has changed for the worse. Prices are climbing but we get poorer service. They are closing local stores and pushing cell phone plans on us instead of fixing our issues. So I have a mixed feeling about the company overall, but the internet service has been solid and reliable.

Plan Pricing:

Internet Speed:

Overall Rating:

A Rocky Point, NY Customer

Optimum Fiber

June 05, 2026

I live in an area where there is really only one internet provider- optimum. This has allowed them to keep prices high, as they know we don’t have another option. The internet is very slow, where my computer has difficulty running a zoom meeting with an internet browser window open. This is very problematic given I work at home sometimes. I don’t even live in a remote area (downstate NY) so the poor service doesn’t make sense. When I call for customer service, they just keep trying to get us to upgrade our internet. I have one of the medium level plans, which should be plenty (I don’t run high speed games or complex programming).

Plan Pricing:

Internet Speed:

Overall Rating:

Rate your provider

Share your experience to help others in your area choose.