WOW! Internet Reviews

20 year customer with good service. A storm knocked out service to entire Detroit region for 3 days. Still out but they say there are no outages reported. 15 neighbors on Facebook say otherwise. Customer service will setup a tech in a few days. It is illogical to say the problem is in our homes and NOT get this looked at now. Time to research new provider.

While the ISP has great speeds and pricing, their customer service is terrible. I do everything I can on my end before I call because it is an endless pit of being transferred over and over. You have to wade through endless troubleshooting to get to a semi-knowledgable person. Then, you have to explain everything all over again to hear that they are esclating to the local office for further support where I have to explain it all over again. If they then have to send someone to the address for support, you have to explain it all over again. I would rather have AI take my complaint, evaluate the issue and then submit the issue to the correct person on one explanation instead of having to explain it over and over again to three different companies or contractors.

i have loved our interenet service. It has been low cost and has high speeds. We streams a lot so it has been really nice. My husband games and has very little issues. The few times we have had service interuptions we have experienced great customer service.

WOW is a solidly priced internet provider, but the service is a bit lacking. The actual install was completely fine and there were no issues there. I notice a lot more disconnects than any other service I have had, but I deal with it because the price point is much better. The current speed that I have is sufficient (300 MBPS) but it generally seems slower on a daily basis. If the price wasn't so low, I'd likely be with a different provider.